Refund policy

Returns are only allowed if the following criteria is met:

• Item must be in new condition
• Used or worn items will not be accepted, unless the seller confirms a defect in the manufacturing
• Buyer must contact Rogue Collars within 7 days of delivery
• Item must be returned to Rogue Collars within 30 days of delivery
• Buyers are responsible for return shipping costs

To start a return, you can contact us at hello@roguecollars.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@roguecollars.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, custom items, or wholesale orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are not refundable once the order has been shipped.